I think that this person is a 911 police dispatcher with the West Whiteland Police who has hit the mandatory retirement age. Or is very close to someone who fits that description. Has a few minor health concerns. Contemplating some real estate decisions to coincide with the retirement.
It's also likely that this is somebody who knows a 911 dispatcher who is about to reach mandatory retirement age. The speech he/she is looking for (or a poem to go with the speech) may be one given for the retiree at his/her retirement party. As well, this person is interested in a retirement guest book, presumably to be signed by the retirees co-workers and presented to him/her at the party. Gold handcuff earings, may be a retirement gift idea--something in the line of a gold watch, but presumably for a woman. The earrings make me think the retiree is a woman, and the virgins and blueeyes.com searches make me think the user is a man, possibly her supervisor.